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time today tracking down recorded calls and various communications and hove notified our
Data Protection Officer of your request. I can see that you have made a request, any request
should correctly be sent on for the attention of the Data Protection Officer along with a £10
fee. Your request was addressed generally to KGM with no fee and it would appear not
actioned. The underwriter dealing with your request should have asked immediately for the
fee payment and escalated your request accordingly. This was not done for which I must
apologise, as a result we will waive the fee requirement and I would confirm this is now in
hand. We have yet to issue a final response to your complaint and I would assure you we will
do this as soon as we have received your response to the above points.
Regards
Peter Wood
UK Specialty Operations Manager |
UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk
www.canopius.com
From: Lorraine Cordell <lorraine32@blueyonder.co.uk>
To: Andrew.Austin@canopius.com <Andrew.Austin@canopius.com>
Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and
dates covered. Yes, we do want full discloser so this mater can be sorted out by the court and
I can send the information over to the CPS for the case of the 14/11/2013 where the police
officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade
section and Jessica know fully what went on and it was Jessica that took the phone call from
the police officer. After this I believe Kelly Tiller took over dealing with my policy and she
was the one that had the say to cancel my policy and she was the one that believed the police
until I went to the police compound and spoke to the manager there where he spoke to Kelly
Tiller. If I had not done this Kelly Tiller would have cancelled my policy of insurance and I
have all the emails to prove this.
1360,
After Kelly Tiller found out I was not lying about having no tools in my van the insurance
policy was kept in place, I did ask Kelly Tiller on more than once to send me the information
and put data requests in which was not replied to. Now I have been found guilty when Kelly
Tiller knows the truth that there was not tools and the police officer lied to KGM on the
phone call. I am the one that has suffered over all this not just on this case but all the times I
have been taken to court for no insurance over the year my policy run with KGM due to it not
showing on the MID database. You should have all the emails already from Broadsure Direct
and many was sent by them to KGM as I was told KGM could not talk to me and I had to
deal with Broadsure Direct about my policy Martin Jenkins from Broadsure Direct should
also have copies of all emails as I do. I have spoken to DVLA today and asked for the data of
how many times points was put on my licence due to not getting summons from police and
then dealing with cases I knew nothing about and then I had to get the cases reopened, I have
to write them a letter and they will send the data I have asked for in the post. I do have a lot
of letters which I will sort out scan and send over. But the 1st part I want to deal with is the
court case I was found guilty at and have put an appeal in that is the most important to me
right now. We can deal with everything else once I get all the data scanned as there is really a
lot and it was all due to KGM not sorting out why my insurance was not showing on the MID
database. The seizers alone have left me out of pocket by around £1700.00. That is without
all the days I have not been able to work due to my driving licence being messed up and