Page 316 - 5. 2015 New 26-05-21 No Table

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From: Lorraine Cordell [mailto: lorraine32@blueyonder.co.uk]
Sent: 31 January 2015 01:47
To: Wood, Peter
Subject: RE: MT3574694 Simon Cordell
Dear Peter
Thank you very much for the information you have sent, I do see some errors in your letter of
Indemnity.
Ford Zetec registration MA47LDY
- Ford Transit registration CX52JRZ
On the 8/4/13 at 11.05am the following vehicle was added to the policy -
- Renault Clio registration NA57LDY.
Ford Zetec registration MA47LDY Renault Clio registration NA57LDY
This registration was always put in not correctly but was in fact given to Broadsure Direct
correctly.
The registration should have been Ford Zetec registration MA57LDY
This was later correct after the 3rd time of telling the Ford Zetec registration as MA57LDY
please see attached
file:///C:/Users/Alienware/AppData/Local/Temp/2bf34c458f384c308de555fb3d6efba...
06/02/2015
513+,
Page 316 of21
document.
This is the registration that should have been on the policy from the start.
We never knew it was not correct until 08/04/13 when again the correct registration was
given.
However, it was put down as Renault Clio registration NA57LDY, we then believe it was put
in correctly and not a new car added.
We were not sent any documents of that change so did not know there was again an error
until the Oct 2013 when it was in fact corrected this time, we asked for new documents to be
sent which they were so we could check.
But they kept on his policy Renault Clio registration NA57LDY we made a next call and told
them this needed to be removed and was told it would be done.
It seems this was never done by what you have sent in your email.
I do believe I have emails also about this issue to Broadsure Direct and Martin Jenkins, can
confirm this as he was the one, we dealt with at Broadsure Direct. He also should remember
all the phone calls.
There is also a next issue Simon was not just covered with the basic trade insurance with
KGM, Broadsure Direct had a special section with KGM which included in his insurance he
was in fact covered for his work as a mechanic, not just standard insurance of trade buying
and selling that KGM as a rule only deals with.
This has been discussed with the underwriters at KGM by Broadsure Direct re Martin
Jenkins. This also caused issues with his insurance cover a few times. This was also meant to
have been address and seems it was not. At the time we were not happy as we were told he
was not covered when in fact he was. If you call Broadsure Direct and speak to Martin
Jenkins, I feel that he can send you the paperwork and under writing of how Simon’s
insurance was meant to have been setup.
As you can see there was a number of issues with his insurance with KGM that lead to
problems. and even with the issues of 14/11/2013 when a call was made to Kelly Tiller we
asked did the police say what tools was meant to have been in the van as if there was