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driving licence being messed up and showing points for no insurance. All the time going back
and forward to the compound to collect my vehicles, and everything else I have had to deal
with the courts when in fact I had done nothing wrong. I have tried to deal with this for
months and months without going to the ombudsman and KGM has taken no notice, it has
taken me to go to the ombudsman for KGM to take any notice and I don’t feel anyone would
be happy with the this sort of service from KGM let alone any company doing this and
1279,
causing someone so much suffering. It was one of the police in the end at the compound who
in the end worked out why it was not showing up on the MID and that was because there had
been a space put within my Reg Numbers. It was that bad two police compounds new me and
said each time not again. As you can see, I am not very happy about all of this but I do not
think anyone would be when they paid for their insurance and had done nothing wrong to
suffer all this. Therefore, could you please get the information I need to send to the CPS, I
have written what was needed from Nov 2014 and way before this, and it still has not been
sent and I have this hanging over my head. I did not just get points on my licence I got
disqualified from driving for 6 months due to repeat offending of no insurance please tell me
why when I have paid for my insurance from KGM? The reason it has not been enforced is
due to me putting an appeal in. You can contact my mother on 0208 245 7454 or 07961
833021
Regards
Simon Cordell
From: Austin, Andrew [Mail To: Andrew.Austin@canopius.com]
Sent: 21 January 2015 16:13
To: 'Lorraine Cordell'
Cc: complaints@lloyds.com
Subject: RE: MT3574694
Dear Mr Cordell,
I have detailed the process for requesting information under the subject access request and if
you wish to proceed with this please confirm. In the meantime, I am keen to assist you if I
can in confirming when cover was in force. Please can you confirm if there is a contact
number, I can call you or your Mother on and a time that is acceptable so that I can try and
help resolve this particular issue for you.
I look forward to hearing from you with this information.
Regards,
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
D +44 (0) 20 8530 1806 | M 07469 147743 | www.kgminsurance.co.uk | www.canopius.com
From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 13:22
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
Dear Andrew
1280,1281,1282,1283,1284,

42.
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