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information from me. I can understand you want the information for the complaint that has
been put in, but not the information I asked for to show I was in fact I was insured for an
appeal that is ongoing. And in fact, would not have been ongoing if the Subject access
request under the Data Protection Act 1998 as I would not have been found guilty. I would
like the data sent to the court as soon as possible in regards to this so they can look at the
facts and see if fact I was insured so there should be no need for the appeal to go ahead with
more of my time wasted going to court.
Regards
Simon Cordell
From: Austin, Andrew [Mail To: Andrew.Austin@canopius.com]
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694
Dear Mr Cordell
Thank you for your email.
My letter dated
22/12/2014
requests the following documentary evidence from you with regards to any losses that may
have been incurred as a result of the above, I confirm as detailed in my previous letter, I
require the following:
1. Confirmation of the points you raised to the Financial Ombudsman when you verbally
submitted your complaint and the outcome you are looking to achieve.
2. Full details of the losses that you have incurred as a direct result of your complaint and full
documentary evidence supporting this.
3. Confirmation of dates of any convictions or costs imposed directly as a result of your
complaint, including full documentary evidence supporting this.
1274,
Once I receive all of the above, I will be happy to consider this further.
With regards to your subject access request. My letter of the 9/12/14 advised the following:
Following our initial investigations we note that you submitted a subject access request to
your Broker. Should you wish to proceed with this, please can you formally request this in
writing to our Data Protection Officer at the address detailed at the foot of the letter including
a cheque payable to KGM Insurance for the sum of £10.00. Alternatively, you may wish to
wait until our full investigations have been finalised. Can you please confirm how you wish
to proceed with that request? Should you not be in receipt of any of the letters I refer to
above, please advise me and I will ensure copies are sent to you immediately. I await your
reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
From: Lorraine Cordell [Mail To: lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and
spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694 I
have been asking for information from KGM since 2013 and have heard nothing back. When