Page 76 - 5. 2015 New 26-05-21 No Table

Broadsure Insurance / KGM Policy / Lloyds Bank / Canopius!

2
• The Enfield Gov / Email’s Issue:
422. Complaints Notification Case No 8079_2014 - MT3574694_ (1) /
Page Numbers: 1293,1294,1295,1296,1297,1298,1299,1300,1301,1302
Broadsure Insurance / KGM Policy / Lloyds Bank / Canopius!

3
• The Enfield Gov / Email’s Issue:
423. Complaints Notification Case No 7692_2014 – Cordell /
Page Numbers: 1303
Broadsure Insurance / KGM Policy / Lloyds Bank / Canopius!

4
• The Enfield Gov / Email’s Issue:
424. Lorraine Cordell _Re_ Notification Case No 8079_2014 - MT3574694 /
Page Numbers: 1304,1305,1306,1307,1308,1309,1310,1311,1312,1313,1314

45.
• Additional Email Attachments & Emails / Issue:
1. 45
complaints@lloyds.com_01.22.2015_Notification Case No 80792014 - MT3574694_001
22/01/2015
/ Page Numbers: 319,320,321,322,323,324
325,326,327,328,329,330

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1
The Enfield Gov / Email’s Issue:
421. Complaints Notification Case No 8079_2014 - MT3574694
/ Page Numbers: 1285,1286,1287,1288,1289,1290,1291,1292,
From: Complaints [complaints@lloyds.com]
Sent: 22 January 2015 12:08
To: 'lorraine32@blueyonder.co.uk'
Subject: Notification Case No 8079/2014 MT3574694
Attachments: S Cordell Cert. _ KGM_ 20132014_Colour.pdf
Information we need.pdf
Dear Mr Cordell,
Thank you for your emails. I note that you have been liaising with Canopius in regard to your
complaint and from the correspondence we have on file that it is your intention to go to court.
Lloyd’s complaints procedure is to offer policyholders the option for a review by Lloyd’s,
should they remain dissatisfied with the way in which their complaint has been handled. This
is an independent review by a case officer at Lloyd’s. However please note once a complaint
becomes the subject of a court case Lloyd’s can take no further action and we would have to
cease our investigation. Therefore, please can you confirm whether you are providing these