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emails for information only or whether you wish Lloyd’s to review your case in place of
potential court proceedings.
Kind regards
Cheryl
Mrs Cheryl Shannon
Case Officer
Complaints
Lloyd's
Telephone +44 (0)1634 39 5693
www.lloyds.com
SAVE PAPER THINK
BEFORE YOU PRINT
From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 22:53
To: Andrew.Austin@canopius.com
Cc: Complaints
Subject: FW: MT3574694
Dear Andrew
Please see attached Insurance, which will show you full details of his insurance policy and
dates covered. Yes, we do want full discloser so this mater can be sorted out by the court and
I can send the information over to the CPS for the case of the 14/11/2013 where the police
officer told KGM I had tools in my van to void my insurance. Kelly Tiller from the trade
section and Jessica know fully what went on and it was Jessica that took the phone call from
the police officer. After this I believe Kelly Tiller took over dealing with my policy and she
was the one that had the say to cancel my policy and she was the one that believed the police
until I went to the police compound and spoke to the manager there where he spoke to Kelly
Tiller. If I had not done this Kelly Tiller would have cancelled me
1286,1287,1288,1289,1290,1291,1292,

2
The Enfield Gov / Email’s Issue:
422. Complaints Notification Case No 8079_2014 - MT3574694_ (1)
/ Page Numbers: 1293,1294,1295,1296,1297,1298,1299,1300,1301,1302,
From: Complaints [complaints@lloyds.com]
Sent: 22 January 2015 15:04
To: 'Lorraine Cordell'
Subject: Notification Case No 8079/2014 MT3574694
Dear Mrs Cordell,
Thank you for your email and for speaking to me this afternoon. Just to clarify our
conversation, you wish to allow KGM 7 days to supply you with the Subject Access Request
and call recordings as requested by you. You wish to continue to copy us in correspondence
for our records only and that we will not escalate your complaint to a Lloyd’s review unless
you instruct us to.
Kind regards
Cheryl
Mrs Cheryl Shannon
Case Officer
Complaints
Lloyd's
Telephone +44 (0)1634 39 5693