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To: 'Andrew.Austin@canopius.com'
Cc: 'complaints@lloyds.com'
Subject: RE: Notification Case No 8079/2014 MT3574694
Attachments: Information we need.pdf
Dear Andrew
Please see the below email from Mrs Cheryl Shannon, Case Officer, Complaints, Lloyd's and
my reply. I said to her I am willing to give you 7 days to get the information, we have been
asking for to clear my son’s name at court. Please see attached for information we need.
Regards
Lorraine Cordell
From: Complaints [Mail To: complaints@lloyds.com]
Sent: 22 January 2015 15:04
To: 'Lorraine Cordell'
Subject: Notification Case No 8079/2014 MT3574694
Dear Mrs Cordell,
Thank you for your email and for speaking to me this afternoon. Just to clarify our
conversation, you wish to allow KGM 7 days to supply you with the Subject Access Request
and call recordings as requested by you. You wish to continue to copy us in correspondence
for our records only and that we will not escalate your complaint to a Lloyd’s review unless
you instruct us to.
Kind regards
Cheryl
Mrs Cheryl Shannon
Case Officer
Complaints
Lloyd's
Telephone +44 (0)1634 39 5693
www.lloyds.com
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From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
Sent: 22 January 2015 14:10
To: Complaints
Subject: RE: Notification Case No 8079/2014 MT3574694
Dear Mrs Cheryl Shannon
1305,
Thank you for the email it is not my intention to go to court yet. But due to the mess up with
my insurance from KGM my driving licence has been very badly damaged, and I have
suffered due to the insurance I had with KGM not showing up on the Police MID database.
This in turn made me keep getting pulled by the police on the weekdays it was not so bad as I
always had to carry my insurance policy and showed the police and they called my insurance
company. But at the weekends due to the insurance company being closed the police could
not confirm I had insurance so my vehicles were sized which in turn I suffered with the cost
to take my vehicles out of the police compound and wasted my time having to go to the
compound when there should have been no need. Also, it caused me problems getting home
after the police sized my vehicles. I am out of pocket of around £1700.00 just for the cost to
get my vehicles out of the compound this is without everything else that has led on due to it
showing I was not insured. I have had to go to a number of court cases just to prove I had
insurance and then there have been cases where I have had no summons from the police so
could not file I was pleading not guilty so they found me guilty when I did not even know