Page 83 - 5. 2015 New 26-05-21 No Table

Thank you for your emails. I note that you have been liaising with Canopius in regard to your
complaint and from the correspondence we have on file that it is your intention to go to court.
Lloyd’s complaints procedure is to offer policyholders the option for a review by Lloyd’s,
should they remain dissatisfied with the way in which their complaint has been handled. This
is an independent review by a case officer at Lloyd’s. However please note once a complaint
becomes the subject of a court case Lloyd’s can take no further action and we would have to
cease our investigation. Therefore, please can you confirm whether you are providing these
emails for information only or whether you wish Lloyd’s to review your case in place of
potential court proceedings.
Kind regards
Cheryl
Mrs Cheryl Shannon
Case Officer
Complaints
Lloyd's
Telephone +44 (0)1634 39 5693
www.lloyds.com
SAVE PAPER THINK
BEFORE YOU PRINT
From: Lorraine Cordell [Mail To: lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 22:53
To: Andrew.Austin@canopius.com
Cc: Complaints
Subject: FW: MT3574694
1307,1308,1309,1310,1311,1312,1313,1314,

45.
Additional Email Attachments & Emails / Issue:
1. 45
complaints@lloyds.com_01.22.2015_Notification Case No 80792014 - MT3574694_001
22/01/2015
/ Page Numbers: 319,320,321,322,323,324
325,326,327,328,329,330
--
319,
From: Complaints complaints@lloyds.com
Sent: 22 January 2015 12:08
To: lorraine32@blueyonder.co.uk'
Subject: Notification Case No 8079/2014 - MT3574694
Attachments: S Cordell Cert
KGM_ 2013-2014_Colour.pdf
Information we need.pdf
Dear Mr Cordell,
Thank you for your emails.
I note that you have been liaising with Canopius in regard to your complaint and from the
correspondence we have on file that it is your intention to go to court.
Lloyd's complaints procedure is to offer policyholders the option for a review by Lloyd's,
should they remain dissatisfied with the way in which their complaint has been handled. This
is an independent review by a case officer at Lloyd's. However please note once a complaint