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e. Name, age (DOB), occupation, address, self-defined ethnicity and telephone
                 number of witness/informants.
                 f. Details of action by police officers and others. ‘Direct speech’ should be
                 recorded in the pocketbook.
                 Where a suspect makes any comment, which might be relevant to an offence,
                 (including a reply after caution) the comments must be recorded in the PNB, and
                 where practicable the person shall be given the opportunity to read the record and
                 to certify and sign it as accurate, or indicate the respects in which that person
                 considers it inaccurate. Any refusal to sign should be recorded.
                 Even when there is collaboration, unless the circumstances are for some reason
                 exceptional, each officer should make a note in their own book and not rely on a
                 note in another officer’s book. If one officer has no recollection of a point
                 observed or of a remark remembered by a colleague, they should not incorporate
                 such a matter into their book. An entry, whether made in consultation with a
                 colleague or otherwise, must reflect only genuine personal observation and
                 recollection.
                 It is the responsibility of all officers to keep their PNBs updated. Supervisors are
                 to ensure compliance by inspecting officers’ PNBs on a regular basis and
                 endorsing the PNB accordingly.
                 Officers will retain their current and last two completed PNBs (if less than two
                 years old). All other PNBs should be submitted to District Administration, where
                 they will be stored until two years old. PNBs that are over two years old will be
                 stored in alphabetical order at the Central Archive Facility. Once the PNBs are
                 over seven years old, they will be destroyed as confidential waste.
                 Overview of the role of CCC: -
               447,
                 1. CCC was formed in January 2008 upon completion of the C3i programme.
                 This saw public telephone contact and control of the deployment of MPS uniform
                 policing assets move from a central Information Room (IR) located at New
                 Scotland Yard; 32 local control rooms (known within the MPS as CAD
                 (Computer Aided Despatch) Rooms); and three independent Telephone Operator
                 Centres (TOC), to three purpose-built contact and deployment centres located at
                 Lambeth, Hendon and Bow.
                 2. CCC now operates within the Public Contact Portfolio of Territorial Policing
                 (TP) as a single Operational Command Unit (OCU). CCC handles all emergency
                 and non-emergency telephony for the MPS, co-ordinates the despatch of initial
                 response to incidents for Borough Operational Command Units (BOCUs),
                 provides command and control infrastructure for major incident and event
                 policing through the Special Operations Room (SOR) and command and control
                 for critical incidents.
                 On 6 October 1998, BT introduced a new system whereby all the information
                 about the location of the calling telephone was transmitted electronically to the
                 relevant service rather than having to read it out (with the possibility of errors).
                 This system is called EISEC (Enhanced Information Service for Emergency
                 Calls).
                 "The Communications Provider shall, to the extent technically feasible, make
                 accurate and reliable Caller Location Information available for all calls to the
                 emergency call numbers '112' and '999', at no charge to the Emergency
                 Organisations handling those calls, until the time the call is answered by those
                 organisations."
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