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Austin. Paul Donovan will respond separately in respect of your data request but hopefully
               the attached will meet your requirements. As soon as I receive documentation from you to
               support costs incurred, I can consider our response on compensation. No doubt I will hear
               from you shortly, in the meantime have a good weekend.
               Regards
               Peter Wood
               UK Specialty Operations Manager | UK Specialty Division of Canopius Group KGM House |
               14 Eastwood Close | London | E18 1RZ
               D +44 (0) 20 8530 9120 | www.kgminsurance.co.uk | www.canopius.com
               From: Lorraine Cordell [Mail To:lorraine32@blueyonder.co.uk]
               Sent: 27 January 2015 11:14
               To: Wood, Peter
               Cc: Austin, Andrew; complaints@lloyds.com
               Subject: RE: MT3574694 Simon Cordell
               Dear Peter
               Yes, please could you send the tapes out and the Letter of Indemnity I would be most grateful
               as I think this would cover the courts, and would like to get the information to them as soon
               as possible to
               the court and CPS.
               1448,1449,1450,1451,1452,1453,1454,1455,1456,1457,
               1458,1459,1460,1461,1462,1463,

               4
               The Enfield Gov / Email’s Issue:
               437. Lorraine Cordell _Re_ MT3574694 Simon Cordell_ (1)
               / Page Numbers: 1464,1465,1466,1467,1468,1469,1470,
               1471,1472,1473,1474,1475,1476,1477,1478,1479,1480,1481,1482,
               From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
               Sent: 02 February 2015 15:08
               To: 'Wood, Peter'
               Subject: RE: MT3574694 Simon Cordell
               Dear Peter
               Thank you for the reply to my email Yes, the below would cover everything I feel, so if you
               can go ahead and do this, I would be most grateful. As said, I just do not want any way that
               the CSP and Court could have any confusion with anything.
               Regards
               Lorraine
               From: Wood, Peter [Mail To:Peter.Wood@canopius.com]
               Sent: 02 February 2015 14:56
               To: Lorraine Cordell
               Cc: Austin, Andrew
               Subject: RE: MT3574694 Simon Cordell
               Dear Lorraine,
               Thanks for your comments, don’t worry I want to get this resolved as much as you and
               Simon, it’s taken far too
               long already, so before I send an amended Indemnity Letter (LOI) please confirm my
               understanding as listed
               below –
               •  I will amend the registration of the Ford Zetec to show MA57LDY. Broadsure originally
                   gave us the incorrect registration and as you say it was a while before this error was
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