Page 330 - 2015 2nd Half No Table

years and things still have not been done. You are my housing officers can you please tell me
what your job description is? I am asking for help and have been for some time and you do
not seem to be willing to give me any help. Is there a problem with you coming to my flat?
My Mother will be there with me and you can be someone with you if you feel there is a need
to. I have on going issues which does need to be addressed by someone and you are my
housing office and I have been told you would need to address
these issues.
Regards
Simon Cordell
From: Dawn Allen [Mail To: DAWN.ALLEN@Enfield.gov.uk]
Sent: 21 September 2015 14:17
To: Lorraine Cordell
Cc: Feedback Council Housing
Subject: RE: Complaint [SEC=UNCLASSIFIED]
Classification: UNCLASSIFIED
Dear Mr Cordell
In terms of your neighbour you will need to attend this office for us to discuss the neighbour
concerns face to face. For repairs please speak to customer services on 0208 3791327 for any
outstanding issues you have. Our office is open Monday to Friday 08.30 am – 05.00 PM
where you can attend this office to speak to us directly.
Regards
Dawn Allen
Tenancy Management Officer
Council Housing
The Edmonton Centre
3644
South Mall
Edmonton
N9 0TN
Email
dawn.allen@enfield.gov.uk
Freephone 0800 40 80 160
"Enfield Council is committed to serving the whole borough fairly, delivering excellent
services and building strong communities".
2151,2152,

9
The Enfield Gov / Email’s Issue: 02
Mother RE Complaint /
Neighbours
Page Numbers: 2153,2154,2155,2156,2157,
From: Lorraine Cordell [lorraine32@blueyonder.co.uk]
Sent: 21 September 2015 17:03
To: 'Dawn Allen'
Subject: RE: Complaint [SEC=UNCLASSIFIED]
Dear Dawn Allen
1. Was meant to be sending a surveyor out to see how the pipes have been laid for my heating
system, this has not been done.
2. When work was carried on my flat re doing the electric they wired in fire alarms and a
Carbon Monoxide alarm, I made many calls to say these had not been fitted correctly, and