Page 329 - 2015 2nd Half No Table

Sent: 21 September 2015 16:14
To: Dawn Allen
Subject: RE: Complaint [SEC=UNCLASSIFIED]
Dear Dawn Allen
My Mother has sent emails in of complaints about the repairs more than once and made lots
of phone calls. There does seem to be an issue of things not being logged on the system and
reports going missing. But I sure if you looked you could find them. But I am tired of getting
the run about and waiting for years for things to be done. And a call was made to the
Antisocial Behaviour Team today and they again gave me your details, so once again it seems
nothing will get done about the neighbour. My mother has now made a call to the Assistant
Director Community Housing Services and they have taken a lot of notes, and your name and
I should be getting a call back and she has now booked to see the MP and will being all the
information that has been gathered along to the MP to see what they can do.
Regards
From: Dawn Allen
Mail To: DAWN.ALLEN@Enfield.gov.uk
Sent: 21 September 2015 15:43
To: Lorraine Cordell
Subject: RE: Complaint [SEC=UNCLASSIFIED]
Classification: UNCLASSIFIED
Dear Mr Cordell
Can you be a bit more specific about your repairs so I can forward to the correct person. The
Nuisance complaint will be forwarded to the Antisocial Behaviour Team for them to contact
you it is likely log sheets may be issued. If you can answer the first question it would be
greatly appreciated.
Kind regards
Dawn Allen
2150,
Tenancy Management Officer
Council Housing
The Edmonton Centre
3644
South Mall
Edmonton
N9 0TN
Email
dawn.allen@enfield.gov.uk
Freephone 0800 40 80 160
"Enfield Council is committed to serving the whole borough fairly, delivering excellent
services and building strong communities".
From: Lorraine Cordell
Mail To: lorraine32@blueyonder.co.uk
Sent: 21 September 2015 15:35
To: Dawn Allen
Subject: RE: Complaint [SEC=UNCLASSIFIED]
Dear Dawn Allen
I no longer go out of my home due to my heath that is why I cannot come to the office. Also,
why would it need to be a in a neutral environment you would have to come to my flat at
some point to hear for yourself what is going on as you can clearly hear it and see what the
neighbour is doing. I have also put in reports also about the repairs this has been going on for