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I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and
spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694 I
have been asking for information from KGM since 2013 and have heard nothing back. When
the policy was taken out there was some reason it did not show up on the MID database
Broadsure Direct and KGM was aware of this. Due to this fact I had my vehicles were sized a
number of times I believe 8 or 9 times in all, where I had to pay the costs to get my vehicles
out the compound each time. In the week when I was pulled by police it was not so bad as the
insurance company was opened so when I showed the police my policy, they could call the
insurance company.
1264,
The seizers happened mostly at the weekend mostly due to the insurance company being
closed and the police could not talk to anyone even when I had my policy on me at all times
to prove I did in fact have insurance. I made many calls to the police, Broadsure Direct, KGM
and the people who run the MID database, but the issue did not go away and my vehicles still
did not show up on the MID database. There was also a time in Nov 2013 when my van was
sized this was due to KGM telling the police I was not insured due to the police telling KGM
that I had tools in my van. Which was a lie by the police as I did not have anything in my
van. Kelly Tiller from the trade section was dealing with this and a few days later I got a
letter from KGM saying they was going to cancel my policy. As you can understand I was
very upset over this as I had done nothing wrong. At this time lots of calls was both made to
KMG and Broadsure to stop the cancelation of my insurance policy, I spoke to Kelly Tiller
many times, but she believed the police and I had no say in the matter. The police were off
duty so I could not speak to them and Kelly Tiller was saying unless I could prove I did not
have any tools in my van then the insurance policy would be cancelled which was very unfair
as I had done nothing wrong, I knew I never had any tools. But I also asked Kelly Tiller did
the police tell her what tools was meant to be in my van, to which she said no. KGM was not
even aware I had mechanics trade on my policy so if my mechanics tools had been in my van
at the time my insurance would still have been cancelled which to me what was the point in
having insurance?
I then spoke to a wonderful operator at the police when I called told her what had gone on
and was told by her to go to the police compound as when any vehicles are taken there they
have to do a full list of items that are in the vehicles as they are in fact legible if something
goes missing. Over that weekend I sent emails to the compound and forwarded them to
Broadsure as my insurance was due to be cancelled on the Monday. On Monday I got an
email from Broadsure direct asking me to go to the compound as Kelly Tiller had no luck
getting a reply from them also, and once there to call Kelly Tiller due to the time on the
Monday I got the email it would have been too late to go the compound and get a call to
Kelly Tiller as she would have ended work for that day so I sent an email saying I would be
going there early the next morning. I went the next day and asked to speak to the manager of
the compound who in fact looked up my van and said nothing was in there, there was not
tools I called Kelly Tiller and the manager of the compound spoke to her and confirmed there
was nothing in the van when it was taken there by police and that I had put thing in the van
when I had taken it out of the compound. At this point Kelly tiller believed me and said the
policy would not be cancelled. But on my way back from the compound driving my phone
ring and I stopped to pick it up and it was Broadsure direct saying my policy had in fact been
cancelled I was very upset at this and told them what had happened, I was asked to hold on
they was called KGM back and would call me right back. I waited till Broadsure direct called
me back and confirmed my insurance policy had not been cancelled then drove home. From
this point I have been asking for all information and putting data protection acts in which
have not been dealt with and I have heard nothing from KGM. I have been back and forward