Page 41 - 5. 2015 New 26-05-21 No Table

facts and see if fact I was insured so there should be no need for the appeal to go ahead with
more of my time wasted going to court.
Regards
Simon Cordell
From: Austin, Andrew [Mail To: Andrew.Austin@canopius.com]
Sent: 21 January 2015 11:54
To: 'Lorraine Cordell'
Subject: RE: MT3574694
Dear Mr Cordell
Thank you for your email.
1268,
My letter dated 22/12/14 requests the following documentary evidence from you with regards
to any losses that may have been incurred as a result of the above, I confirm as detailed in my
previous letter, I require the following:
1. Confirmation of the points you raised to the Financial Ombudsman when you verbally
submitted your complaint and the outcome you are looking to achieve.
2. Full details of the losses that you have incurred as a direct result of your complaint and full
documentary evidence supporting this.
3. Confirmation of dates of any convictions or costs imposed directly as a result of your
complaint, including full documentary evidence supporting this. Once I receive all of the
above, I will be happy to consider this further. With regards to your subject access request.
My letter of the 9/12/14 advised the following: Following our initial investigations we note
that you submitted a subject access request to your Broker. Should you wish to proceed with
this, please can you formally request this in writing to our Data Protection Officer at the
address detailed at the foot of the letter including a cheque payable to KGM Insurance for the
sum of £10.00. Alternatively, you may wish to wait until our full investigations have been
finalised. Can you please confirm how you wish to proceed with that request? Should you not
be in receipt of any of the letters I refer to above, please advise me and I will ensure copies
are sent to you immediately. I await your reply
Andrew Austin
Deputy Underwriting Operations Manager | KGM Motor Insurance
Member of the UK Specialty Division of Canopius Group
KGM House | 14 Eastwood Close | London | E18 1RZ
From: Lorraine Cordell [Mail To: lorraine32@blueyonder.co.uk]
Sent: 21 January 2015 11:31
To: Austin, Andrew
Cc: complaints@lloyds.com
Subject: RE: MT3574694
To Whom It May Concern:
I am writing due to the complaint I put in. I have forwarded emails to Broadsure Direct and
spoken to Broadsure Direct who took the policy of insurance out policy no: MT3574694 I
have been asking for information from KGM since 2013 and have heard nothing back. When
the policy was taken out there was some reason it did not show up on the MID database
Broadsure Direct and KGM was aware of this. Due to this fact I had my vehicles were sized a
number of times I believe 8 or 9 times in all, where I had to pay the costs to get my vehicles
out the compound each time. In the week when I was pulled by police it was not so bad as the
insurance company was opened so when I showed the police my policy, they could call the
insurance company. The seizers happened mostly at the weekend mostly due to the insurance
company being closed and the police could not talk to anyone even when I had my policy on
me at all times to prove I did in fact have insurance. I made many calls to the police,